Refund policy

At Cavlo, we want you to shop with confidence. If you receive an incorrect, damaged, or otherwise eligible product, we’re here to help.

Return Eligibility

• Return requests must be submitted within 7 days of delivery.
• The product must be unused, unworn, and in its original condition.
• The product must be returned with its original packaging, tags, and accessories, where applicable.
• Products that show signs of use, damage, alteration, or improper handling may not be eligible for return.

Unboxing Video Requirement

To ensure a smooth and fair return process, customers are required to record a continuous and unedited video while unboxing their package.

The video should clearly show:

• The package in its sealed condition before opening.
• The shipping label attached to the package.
• The package being opened and the product inside.
• Any damage, missing items, or incorrect product, if applicable.

An unboxing video may be required to process claims related to damaged, missing, or incorrect items.

How to Request a Return

To request a return, contact us on WhatsApp: 0334-9148016 within 7 days of delivery.

Our support team will review your request and guide you through the return process.

Please do not send any product back without receiving confirmation from our support team.

Refunds

• Refunds are issued only after the returned product has been received and inspected.
• Original delivery charges are non-refundable.
• If the return is approved, the eligible refund will be processed within 7–14 working days after approval.
• The refund method may vary depending on the payment method used for the order.

Important

Returns that do not meet the eligibility requirements may be rejected. Cavlo. reserves the right to refuse a return if the product has been used, damaged, altered, or returned without the required packaging or accessories.