Refund policy

We want you to shop with confidence at Cavlo. If you’re not satisfied, we’re here to help.

Return Eligibility:

• Returns are accepted within 7 days of delivery.
• Unboxing Video Requirement for return

To ensure a smooth and fair return process, customers are required to record a continuous, unedited video while opening (unboxing) their package.

The video must clearly show

• The package in its sealed condition before opening.
• The shipping label and package contents.
• Any damage, missing items, or incorrect products, if applicable.
• Product must be unused.
• Product should be returned in its original condition and packaging.

Return Process:

• To request a return, WhatsApp us at 0334-9148016
• Our support team will assist you step by step.
• Returns are processed within 7–14 working days after approval.

Refund Details:

• Delivery charges from the original order are non-refundable.
• Refunds will be issued after product inspection.

Important Note:

• Sale items are not eligible for return.